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Patient Service Representative Per Diem Northampton Greenfield

We are looking for a per diem Patient Service Representative in Northampton and in Greenfield. In this role you will perform administrative tasks necessary to support exceptional patient-centered care; such as, reception, registration, demographic and insurance verification, answer telephone calls and direct to the appropriate individual, strong customer service skills among patients and mutidisciplinary team.
What you will do:
Greet patients promptly in warm, friendly manner demonstrating appropriate amount of interest or concern.
Confirm that we have referrals or pre-authorizations if necessary.
Maintain waiting area, check reading materials, play areas, etc.
Insurance Verification:Request proof of insurance; verify using appropriate systems, initiates contact for financial counseling. Assist patients or customers fill out and complete medical release of information accurately.
Co-payments- Requests, accepts and documents co-payments and payments on account balances and releases change.
Answers telephones in prompt courteous manner within practice time frames. Routes phone call to appropriate person and/or creates message in system. Asks questions when unsure of how to proceed.
Schedules/creates new, follow-up or walk-in appointments according to practice guidelines. Ensures a duplicate medical record number is not created. Makes reminder calls to patients. Cancels appointments managing wait lists and no shows.
What you will need:
High School Diploma or GED required.
Six months experience in a similar role preferred.
Excellent customer service skills.
What you need to know:
This is a per diem role, meaning as needed. The hours would be between 7:00 AM- 6:00 PM Monday-Friday with occasional weekends.
We have a per diem position in Northampton and a per diem position in Greenfield.
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
Job ID: 80556
Location: Northampton, Massachusetts
Regular/Temporary: Regular


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